Consolidated Support

In today’s consolidated and virtualised environment, it's essential that every aspect of your technical infrastructure is supported to a consistent and appropriate level to meet your business needs. Anix works with its customers to analyse business requirements, assess current support contracts and provide a contract consolidation service that provides the most appropriate support cover under a single agreement.

Anix Consolidated Support comprises our Hardware & Software Maintenance service coupled with the most appropriate level of Technical Support under a single support contract across your IT infrastructure, with a single renewal date and a single point of contact for issue determination and resolution. Our agreements cover both hardware and software platforms and vendor maintenance whilst providing you with technical assistance when you need it most.

Furthermore, by consolidating maintenance spend, Anix frequently delivers significant cost savings by realising volume, often in the region of 30%. By working closely with our customers, it becomes possible to deliver both service delivery enhancement and cost reduction, benefits which are often considered mutually exclusive.

Anix Consolidated Support is for you if:

• The administrative overhead associated with your current support contracts is unsustainable
• You are seeking to reduce overall maintenance spend
• Your estate is so varied that in-house skill sets are insufficient to support each and every component

Key Benefits

• Single point of contact to access all support, whether hardware related, software related or both
• Consistent support delivered across a variety of platforms
• Service Level Agreements tailored to meet business requirements
• Enhanced support delivered by experienced Anix Technical Consultants
• Administration simplified through contract consolidation and co-termination
• Cost reduction by realising volume

To find out more about how Anix can help support your organisation, why not arrange for one of our support specialists to give you a call - simply complete the form to the right and we’ll be in touch at your convenience.