Consolidated Support

Consolidated Support > Business issues

The data centre is becoming ever more complex and despite conforming to corporate standards, you’ve almost certainly got hardware products and software components from a variety of manufacturers.

There are the server and storage platforms, network components such as switches and load balancing systems, security products and then the variety of database, backup and clustering software that is required for supporting the many applications.

How can you be sure that everything is covered by the support contracts you have in place? Numerous contracts with different start and end dates become confusing and many organisations end up paying too much for an inadequate service that is inappropriate for their business.

And is everything all supported to the correct service level? In today’s consolidated and virtualised environment, it's essential that every aspect of the technology is supported to a consistent and appropriate level to meet your business needs.

Consolidated Support > The Anix Service

Anix will work with you to confirm your business requirements, assess your current support contracts and provide you with a contract consolidation service that gives the correct support for your business. This can be across a variety of hardware and software providers and with co-termination for ease of administration.

In addition, Anix provides a 24x7 service from its resilient, dual-location Network Operations Centres handling all support calls and queries. You will benefit from a single point of contact and accountability in the event that something should go wrong.

So, the next time you have a problem with your IBM blades serving LUNs from EMC storage arrays running your Oracle databases, consider the benefits that come from phoning a single service provider.

Consolidated Support > Key benefits

• Single point of contact to access all support, whether hardware related, software related, or both
• Consistent support delivered across a variety of platforms
• Service Level Agreements tailored to meet business requirements
• Enhanced support delivered by experienced Anix Technical Consultants
• Expert call management and escalation
• Administration simplified through contract consolidation and co-termination
• Cost reduction by realising volume