Enhanced Support

Enhanced Support > Business issues

You’ve deployed the hardware, installed the software and signed a support contract to cover it all. But is this really enough?

Too many organisations find they need something “extra”, something that gives them a greater level of support.

What about those times when you’re about to perform a software upgrade or make a change to your backup routine? Fundamental to your business, but are you sure you’ve thought of everything?

On these occasions, you’d probably be glad of the opportunity to discuss some of your plans beforehand, perhaps to bounce ideas off someone who’s done it before and to give you some additional things to think about.

Having a support contract to fix something that’s broken isn’t sufficient. You need the ability to access a range of technical support analysts to talk to in order to give you that extra confidence as you embark upon your next upgrade.

Enhanced Support > The Anix Service

Anix Technical Support gives you access to Technical Support Consultants who have real-world experience in working on networks, security, server & storage systems and associated software products. They can also offer assistance with operating systems, clustering technology, configuring firewalls or upgrading the backup solution.

Typically, requirements include:

• Diagnostic reviews to isolate the cause of a problem
• Usage and installation queries
• Product compatibility and interoperability queries
• Interpretation of product documentation
• Planning information for software fixes, patch identification and maintenance levels
• Advice on hardware, software and firmware upgrades

Valuable advice from people who have already carried out the tasks you are contemplating, is only a phone call away.

Enhanced Support > Key benefits

• A wide range of technical analysts available at the end of the phone
• Technical Consultants who understand your environment
• Benefit from practical, real world experience
• 24x7 availability to assist you when something goes wrong
• Validate your hardware and software upgrade plans before you embark on the deployment