Support Services Overview

Support Services Overview > Business issues

A growing IT infrastructure comprises many hardware and software components from a variety of manufacturers, yet they all have one thing in common: they all need support.

How can you be sure everything is adequately covered? Too often, organisations find that they have too little cover on some components, not enough on others and some not covered at all.

Worse still, the numerous contracts don’t co-terminate and so the administrative overhead is huge.

When it comes to placing a call, all too often you find more than one component at fault and disputes can arise between the different parties.
There are also the occasions when carrying out an upgrade, perhaps at a weekend or out of hours, when you’d really like to have an expert by your side. Someone who’s “done it before”, who can provide the advice and guidance you need to augment your support arrangements.

That’s what an Anix Support Services contract can provide.

Support Services Overview > The Anix Service

Anix is able to review your current support contracts and provide a single framework for your hardware and software support. The contracts and any amendments will all co-terminate to simplify the administrative overhead.

When an issue arises and you need to place a call, you call one number to speak to qualified support engineer who is able to make sense of your call and ensure the right advice is given. The Anix Support team will work with the multiple technologies that you have, to provide the response you need. When problems need to be backed off to a vendor, Anix will manage the entire process.

Additionally, Anix Support Engineers can be available on the phone for those occasions where you would like to discuss an issue you’re about to tackle. Maybe its out of hours and you’d like to know there is someone at the end of the phone, 24x7, who can help in the those moments of trouble.

Support Services Overview > Key benefits

• Ensure your IT infrastructure is adequately covered
• Simplify your support contract arrangements with a single framework agreement
• Co-terminate all your support contracts within a single agreement
• Benefit from support engineers who will work with you across multiple technologies to resolve your issues
• Provide your IT personnel with a pool of support engineers at the end of a telephone line when they need them, 24x7