Support Services Overview

Anix delivers technical support to over 200 organisations via its 24x7 dual-location, resilient Network Operations Centres. An Anix IT support service contract ensures rapid access to highly skilled and experienced technical support teams when you need them most, providing you with a single point of contact when something goes wrong or when technical advice and guidance is required.

Anix adopts a modular approach to IT support, starting with Hardware & Software Maintenance to cover key cross-vendor components, providing both expert call escalation to expedite issue resolution and inventory management services.

Our tiered Technical Support services build on this base level maintenance to give you access to experienced technical consultants, highly skilled in working with networks, security, server & storage systems and associated software products. They can also offer assistance with operating systems, clustering technology, configuring firewalls or upgrading the backup solution.

Anix’s Consolidated Support service combines our hardware and software maintenance, technical support and contract consolidation services, providing you with a single support framework that covers multiple vendors and technologies.

find out more >>Consolidated Support Single support agreement across HW & SW infrastructure Single point of contact for all infrastructure support Enhanced service delivery through Anix Service Desk Cost saving through volume
	find out more >>Proactive Proactive remote system monitoring Immediate incident alerts Rapid problem isolation Faster problem resolution
	find out more >>Advanced Builds on Essential Support foundation VPN access for swifter problem determination Health check to identify system weaknesses Enhanced response time
	find out more >>Essential 24x7 telephone support Rapid access to experienced support consultants Problem determination and resolution Operational advice and guidance Vendor call management
find out more >>Hardware & Software Maintenance Manufacturer hardware and software break/fix SLAs tailored to fit business needs Anix contract & inventory management

 

Anix Support Services are for you if:

• You have numerous support contracts in place for different hardware and software components that represent a significant administrative burden
• You are unsure whether the cover you have is insufficient or superfluous for each of your supported infrastructure components
• You feel you would benefit from having additional technical expertise and guidance available to you to augment your internal resource or require support outside normal business hours

Key Benefits

• Ensure your IT infrastructure is adequately covered
• Simplify your support contract arrangements with a single framework agreement
• Co-terminate all your support contracts within a single agreement
• Benefit from support engineers who will work with you across multiple technologies to resolve your issues
• Provide your IT personnel with a pool of support engineers at the end of a telephone line when they need them, 24x7

To find out more about how Anix can help support your organisation, why not arrange for one of our Support specialists to give you a call - simply complete the form to the right and we’ll be in touch at your convenience.