Infrastructure & Software Support

Infrastructure & Software Support > Business issues

Ensuring the availability of IT services to users, whether they are internal or external, is a core requirement for any IT department.

Unscheduled downtime can have a significant cost impact on a business, which is compounded when indirect costs such as loss of productivity are taken into consideration. Whilst most organisations rightly ensure appropriate resilience is built into their IT infrastructure, it is still vital that when a system fails or suffers degradation in performance, appropriate maintenance agreements are in place to allow restoration of normal service as quickly as possible.

However, because of the myriad support options, service level agreements and the variation in warranty entitlements offered by the major hardware and software vendors, many organisations find that they do not have a clear picture of what support agreements are in place and whether their critical IT infrastructure has an appropriate level of cover to minimise business risk in the event of failure.

Infrastructure & Software Support > The Anix Service

Anix works to deliver hardware and software maintenance solutions that fit your requirements. This may range from standard warranty right through to 24x7 committed fix service levels for critical production systems.

Anix provides a 24x7 service from its resilient, dual-location, Network Operations Centres handling all support calls and queries. Clients benefit from a single point of contact and accountability.

If the problem requires recourse to the vendor for resolution, Anix will continue to manage and escalate the call on behalf of the customer until resolution.

In addition our Contract Management team will notify all customers in advance of renewal dates to ensure an inventory reconciliation can take place. Our dedicated account administrators then ensure any changes to contracts are made and that you always have visibility of your inventory and levels of cover in place.

Infrastructure & Software Support> Key benefits

• Single point of contact to access all support, whether hardware related, software related, or both
• Service levels set to meet business needs
• Multi-platform support accessed through one number
• Expert call management and escalation
• Inventory management service
• Scalable support contract to allow service levels to be adjusted to meet changing business demands